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Returns

Should your purchase not be right for you for any reason, please contact us at:

Accounts@LizSteinfeld.com or 800-liz (549)-1132

We will issue you a return authorization number and email you a return shipping label.

A few rules:

  • If you wish to return an item, you must contact us within 14 days of receiving the merchandise for a return authorization.
  • All products must be received by us in as new condition with all labels attached.  Please be careful when trying on lingerie for fit.  Body creams, perfume and jewelry can damage lingerie and make it non-returnable.
  • We do not accept panties in return.
  • Please return all lingerie in its original packaging so the return will reach us in perfect condition.  Pay special attention to padded or molded garments so cups are not damaged in shipping.
  • Please include a copy of your invoice in the return package so we can credit the refund to the correct account. Here’s how to re-print an invoice:
    • Go to the “Log In” button in the upper right corner of the site
    • Log in
    • Go to “View Account Info”
    • Go to “My Orders”
    • Click on the order you wish to print a receipt for
  • When the package is received by us and accepted by our returns department, we will issue you a credit to the card you purchased the product with or send you an exchange if that is what you prefer.
  • All items marked FINAL SALE cannot be returned,

It is our desire to make sure you are always happy with our service and the products you buy from us.  We love to hear from you, that’s how we become even better.

Happy shopping.

Liz